CIO Vendor India is on the doorstep of a technological revolution. Digital transformation is the buzzword across industries, with every business, in some way or the other, attempting to revamp their operational models and processes, leveraging the right blend of digital technologies and tools to accelerate their productivity, enhance customer relationships and ultimately impact the business landscape as well as the society at large. The world as we know it is changing with digital transformation helping organizations become more agile and access unparalleled amounts of data on the company, their customers and the industry. However, following the right processes with the right blend of digital technologies and tools can be an overwhelming process. Hitachi Solutions, a subsidiary of the Hitachi Ltd which stands today as one of the one 10 largest IT services providers in the world, and a leading Microsoft Partner, focuses primarily on bringing about socio innovation within businesses, enabled through high level of expertise over digital technologies and value-based delivery. The company walks in tandem with Microsoft to clear every customer’s path towards digital transformation and agility.

Carving a Niche
With a global presence, Hitachi Solutions is one of the largest Microsoft Dynamics teams that includes over 1800 dedicated experts. Honoured with multiple awards in the Microsoft segment such as Microsoft Partner of the Year Winner 30 times, Microsoft Inner Circle Achievement 18 times, along with Microsoft Customer Excellence Winner another 19 times and Microsoft Presidents Club Achievement 20 times, Hitachi Solutions exerts a strong command over the market. Gaining a strong foothold in this arena, the company primarily focuses on developing and executing business applications on top of Dynamics 365 and other cloud based offerings Microsoft Azure, Power BI and Office 365.Serving consultants commended for their excellence by Microsoft Corporation, Hitachi Solutions continually endeavours to make work more efficient and optimize the services for clients all over the world such as Canada, China, Australia, APAC and Middle Eastern countries. Abinsam Kottikal, the Senior Vice President, Hitachi Solutions India Pvt Ltd, who has been associated with Dynamics even before Microsoft acquired the platform, shares, “Hitachi Solutions has been focusing on Microsoft Solutions since the early product versions. Over time, the products, the architecture, the technologies have all evolved and transitioned to the cloud.” As one of the Microsoft Dynamics Solution Providers in the Asia Pacific and Middle East region, CRM, ERP, E-commerce, Field Service Automation, Project Services Automation and BI are some of the services brought to the table with the power of Microsoft Dynamics and the Microsoft Cloud.

Meeting the Demands of Varied Industry Verticals
The company has also put forth the Hitachi Solutions Industry Cloud which is an array of ready-to-use vertical-specific software solutions built by leveraging Microsoft Cloud platforms. Assuring the successful planning of these projects and their management, Hitachi Solutions has developed a unique implementation methodology called Consensus. Consensus is a collaborative and process-driven approach that has been tailored to primarily meet the needs of large global customers as well as smaller organisations with tried and tested best practises. The company is further strengthened by a large R&D team working under Hitachi Solutions’ Open Centre Innovation engaged in continuously optimising the delivered solutions while keeping pace with the latest market trends. Abinsam adds that Hitachi Solutions was in fact one of the first solution providers to build IoT solutions on top of Dynamic 365.
Having catered to a broad range of industry verticals such as banking, insurance, healthcare, manufacturing and the likes, the company offers vertical specific solutions such as Banking Microsoft Dynamics, Insurance Microsoft Dynamics and Construction Microsoft Dynamics. Delving deeper into these offerings, Hitachi Solutions’ Engage for Insurance extends its services to insurers to effectively manage and foster profitable relationships across agencies, customers, brokers, and other partners. With a complete holistic and customer-centric view of the business, Hitachi Solutions’ Engage for Banking is designed to improve customer loyalty and acquire a larger customer base. This is achieved through harnessing the power of this solution to better understand, track and manage the relationship with the customer and potential prospects. It has been designed to meet and exceed the needs of a retail bank. In the construction domain, the company has engineered the RFP Management and Project Collaboration Solution that aids in streamlining the RFP issuing process, securely managing the project collaboration lifecycle and improving the business performance across operations.

Hitachi Solutions has been focusing on Microsoft Solutions since the early product versions. Over time, the products, the architecture, the technologies have all evolved and transitioned to the cloud

With a number of Hitachi’s subsidiaries, one of the factors that strengthen the group is the collaboration between these different entities for knowledge sharing across different domains and constant innovation. This further enables the company to stay ahead of the curve with unmatched industry expertise. Unlike several implementation partners who adopt the cookie cutter approach of trying to fit a product to each customer’s business, Hitachi Solutions tailor-makes each product with the best process and configures the product accordingly. “The customer can actually see about 60 percent to 70 percent of their process inside their system without even much customization; that is how we position our product and knowledge. We deliver a solution rather than selling a technology or a product,” informs Abinsam.

Forging Strong Customer Relationships with Cutting-edge Customer Support
Not just limiting themselves to implementations and management, Hitachi Solutions also offers round-the-clock customer support as it plays a very imperative role in customer retention and building a strong bond of trust and loyalty. The team possesses the required expertise and certifications around Microsoft Dynamics 365, AX, CRM, Field Service Automation, BI, Office 365 and Azure. Aware that clients are geographically dispersed, these clients are serviced with local attention from functional and technical consultants hailing from the US, Canada, the UK, Europe, India, Thailand, Singapore, Japan and Australia. This assures that the issues reported are resolved quickly and efficiently.

The Road Ahead
Maintaining its leadership position in this domain, the team of skilled professionals led by strong leadership and industry experts, strive to attain the position of number one partner for Microsoft in the D365, Azure and cloud space. The linchpin of this domain, the company aims to rake in twice its revenue in next three years time. Hitachi Solutions has geared up to stay abreast of the trending technologies and continue to deliver value added services across the spectrum of industry verticals.